What do I do if I have a product needs to be repaired?

Please email us at info@osim.co.nz with the issue and pictures of the issue (if possible) that we can identify the problem and solution right away. Kindly also include your phone number and location in the email that our technical department will contact you as soon as possible to arrange repair. Kindly note that our office hours are 10am to 6pm from Mondays to Fridays. Closed on Saturday, Sundays & Public Holidays.

What are the charges I have to pay if the product is out of its warranty period?

Product service charge varies for products and will be informed when our technical department do a preliminary assessment. If spare parts are required to facilitate the repair, the technician will inform you of the spare parts charges before commencing the repair with your consent.

Can I purchase spare part to do my own repair?

In an effort to maintain the quality of our products, the company does not sell spare parts directly to customers without a product evaluation by our technicians. Likewise, we do not recommend repairs by non-authorized personnel. Do note that any unauthorized repairs will void the warranty of your product. We take pride in serving you so please let us know directly if you require assistance.

What should I do if my OSIM massage chair is having a problem?

You can refer to the Operation Manual for the possible causes and trouble-shoot actions. If the problem persists, please contact us at info@osim.co.nz with description and pictures of the issue (if possible) that we can identify the problem and solution right away. Kindly also include your phone number and location in the email that our technical department will contact you as soon as possible to arrange in-house repair.

What are your operating hours?

Office hours: 10am to 6pm from Mondays to Fridays. Closed on Saturday, Sundays & Public Holidays.

How long does it take for my order to be processed and shipped out?

Once the order is placed, we will review, process and arrange delivery within 1-3 business days if the item is in-stock. If the order is placed during the weekend, we will process it on the next business day.


Can I order a massage chair and have it delivered at later date?

Yes, you can order a product first to get a hold of the colour and have it deliver to you at a later date. Please contact us at info@osim.co.nz when placing the order.

What is your online return policy if the product is not suitable for me?

We want you to be happy with your purchase, please contact us at info@osim.co.nz and we will look for a solution with you first if you find the product is not suitable for you. However, if you are still dissatisfied with your online orders, we can issue a return and refund within 14 calendar days of receiving the shipment. The product must be in its original condition and packaging. Once your return has been received and inspected, we will issue a refund, less return shipping costs and a 15% re-stocking fee unless the product is defective or the return is a result of an error by OSIM. Refunds will be provided in the same way that the initial payment was made.

Please contact us at info@osim.co.nz before shipping back the returned item. For the safety of our employees, any package received without a return arrangement will be rejected.

How do I exchange the product if the product is defective?

If you have received a damaged or defective item, please contact us at info@osim.co.nz within 14 calendar days of receiving your shipment. We will send you a replacement of the same or similar product at no cost.

Don't see the question that you have in mind? Send us a message below and we will answer any questions that you may have about our brand, products, or operations. We are happy to help.

 

What do I do if I have a product needs to be repaired?

Please email us at info@osim.co.nz with the issue and pictures of the issue (if possible) that we can identify the problem and solution right away. Kindly also include your phone number and location in the email that our technical department will contact you as soon as possible to arrange repair. Kindly note that our office hours are 10am to 6pm from Mondays to Fridays. Closed on Saturday, Sundays & Public Holidays.

What are the charges I have to pay if the product is out of its warranty period?

Product service charge varies for products and will be informed when our technical department do a preliminary assessment. If spare parts are required to facilitate the repair, the technician will inform you of the spare parts charges before commencing the repair with your consent.

Can I purchase spare part to do my own repair?

In an effort to maintain the quality of our products, the company does not sell spare parts directly to customers without a product evaluation by our technicians. Likewise, we do not recommend repairs by non-authorized personnel. Do note that any unauthorized repairs will void the warranty of your product. We take pride in serving you so please let us know directly if you require assistance.

What should I do if my OSIM massage chair is having a problem?

You can refer to the Operation Manual for the possible causes and trouble-shoot actions. If the problem persists, please contact us at info@osim.co.nz with description and pictures of the issue (if possible) that we can identify the problem and solution right away. Kindly also include your phone number and location in the email that our technical department will contact you as soon as possible to arrange in-house repair.

What are your operating hours?

Office hours: 10am to 6pm from Mondays to Fridays. Closed on Saturday, Sundays & Public Holidays.

How long does it take for my order to be processed and shipped out?

Once the order is placed, we will review, process and arrange delivery within 1-2 business days if the item is in-stock. If the order is placed during the weekend, we will process it on the next business day.


Can I order a massage chair and have it delivered at later date?

Yes, you can order a product first to get a hold of the colour and have it deliver to you at a later date. Please contact us at info@osim.co.nz when placing the order.

What is your online return policy if the product is not suitable for me?

We want you to be happy with your purchase, please contact us at info@osim.co.nz and we will look for a solution with you first if you find the product is not suitable for you. However, if you are still dissatisfied with your online orders, we can issue a return and refund within 14 calendar days of receiving the shipment. The product must be in its original condition and packaging. Once your return has been received and inspected, we will issue a refund, less return shipping costs and a 15% re-stocking fee unless the product is defective or the return is a result of an error by OSIM. Refunds will be provided in the same way that the initial payment was made.

Please contact us at info@osim.co.nz before shipping back the returned item. For the safety of our employees, any package received without a return arrangement will be rejected.

How do I exchange the product if the product is defective?

If you have received a damaged or defective item, please contact us at info@osim.co.nz within 14 calendar days of receiving your shipment. We will send you a replacement of the same or similar product at no cost.

OSIM Gaming Chair Warranty Extension Program

1) What is the Gaming Chair Warranty Extension Program?

By participating in the Gaming Chair Warranty Extension Program, you can receive a 1-year extension of the warranty period of the standard OSIM warranty that comes with your OSIM gaming chair.

You can learn more about the standard OSIM warranty that applies to your OSIM gaming chair here

The Gaming Chair Warranty Extension Program (‘Program’) is in no way sponsored, endorsed or administered by, or associated with, Facebook and/or Instagram. All participants of the Program unconditionally and irrevocably release and discharge Facebook and Instagram from any and all liability in relation to this Program.

2) What products does the Gaming Chair Warranty Extension Program apply to?

This Program applies to the following models of OSIM gaming massage chairs from the OSIM Gaming Massage Chair series:

(1) OS-8201 OSIM uThrone;
(2) PGC090 Predator gaming chair X OSIM; and
(3) PGC091 OSIM X Predator gaming chair.

3) How can I participate in the Gaming Chair Warranty Extension Program?

To participate in the Gaming Chair Warranty Extension Program, please follow the steps below:

1. You must make a product review post about your OSIM Gaming Massage Chair on your own personal social media account on either of the following social media platforms:

a. Facebook; or
b. Instagram.

2. Your post on Facebook/Instagram must be tagged with the following tag: #OSIMGamingChair

3. Your product review post should contain:

a. Your photograph of your purchased OSIM Gaming Massage Chair which clearly shows both the OSIM Gaming Massage Chair and your work/gaming/home setup; and
b. your product review of the OSIM Gaming Massage Chair that you have purchased.

4. Your photograph of your OSIM Gaming Massage Chair should be minimum 300dpi and should not be edited using any photo-editing applications or software.

5. The photograph in your post should be of your own OSIM Gaming Massage Chair and the product review should be your own personal opinion.

6. Your post on Facebook/Instagram with the product review and the photograph must remain viewable and accessible by the public for at least 1 year after you submit your entry form for this Program. You can edit your post after posting it, as long as the edited post still contains the product review and photograph of your OSIM Gaming Massage Chair.

7. Your post must not contain any content that:

(a) is obscene, hateful, threatening, incites violence, or contains nudity;
(b) violates any law, statute, ordinance or regulation;
(c) infringes upon the copyrights, trademarks, rights of privacy, publicity or other intellectual property or other rights of any person or entity;
(d) is or may reasonably be considered to be defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or harassing to any individual or corporation; or
(e) contains any malware, computer viruses, worms or other potentially damaging computer programs or files.

8. After your product review post has been made, please complete the online entry form accessible at here and submit the entry form to us. Your entry form must be submitted to us by no later than three (3) months from the date on which your purchased gaming chair was delivered to you.

9. Incomplete entry forms will not be accepted.

10. When filling up the entry form, you must upload the same photograph of your OSIM Gaming Massage Chair that you posted on Facebook/Instagram for your product review post.

4) When will I know if I have submitted my online entry form successfully?

If your submission is successful, we will send you a confirmation email within 1 to 10 working days.

5) Can I receive more than one warranty extension if I post multiple product review posts for my product?

For this Program, you can only receive a maximum of one 1-year warranty extension per OSIM Gaming Massage Chair that you have purchased, regardless of how many product review posts you have made.

6) Are there any other things I should take note of about this Program?

The Program organiser (i.e. OSIM International Pte. Ltd.), and their related entities, representatives and agents may share and hyperlink to your social media post, and use (in whole or in part), display, and publish your product photo and product review on social media platforms, websites and all other advertising/promotional mediums anywhere in the world for marketing and publicity purposes.

Don't see the question that you have in mind? Send us a message below and we will answer any questions that you may have about our brand, products, or operations. We are happy to help.

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